Insights
Essays on leadership, trust, and the human experience at work.
Seven years of writing on mentoring, culture, and leadership — continuing into the questions shaping the next decade of work.
Culture
"Employee experience is the new customer experience."
Featured
How leaders can create a more meaningful, purposeful employee experience
Employee experience is the new customer experience. Ten attributes that shape a culture where people show up, give their best, and tell the world about it.
7 min read
Leadership
The leadership style transforming workplaces
Three dominant leadership styles shape today's workplaces — but only one consistently transforms cultures, engages teams, and drives sustainable performance.
5 min read
Culture
What makes us happy at work
Around 75% of people are unhappy at work. With 90,000 hours of our lives spent on the job, it's time leaders moved the dial — starting with people, not profit.
5 min read
Future of Work
Engaging millennials in the workplace
If you think millennials are entitled and lack work ethic, think again. When properly engaged, this generation will outwork any that came before them.
6 min read
Culture
Creating a culture that high performers seek out
High performers don't chase titles — they chase cultures. Six imperatives for building an authentic organisation people want to be part of.
7 min read
Leadership
How leaders can improve the redundancy experience
Redundancy is one of the hardest moments in working life. With trust, empathy and compassion, leaders can deliver it in a way that preserves dignity on both sides.
7 min read
Career
When you're stuck in a role you can't quit — or it no longer satisfies you
Four practical Rs — reframe, reexamine, redesign, retrain — to ease frustration and turn an unsatisfying job into a stepping stone, not a dead end.
4 min read
Culture
Emotional intelligence, trust and building psychological safety in the workplace
Emotional intelligence, trust, and psychological safety are interconnected forces that shape individual performance, team dynamics, and organisational success.
4 min read
Leadership
Six steps to implementing emotional intelligence training in your organisation
A practical, strategic roadmap for embedding EQ training in your organisation — from assessment through to measuring lasting impact.
5 min read
Leadership
How women in leadership can break down barriers for the next generation of female leaders
Women who've broken through the glass ceiling have a unique opportunity to close the equality gap — through mentorship, advocacy, and leading by example.
5 min read
Future of Work
Embracing the synergy — leadership and AI in the modern workplace
AI doesn't replace leaders — it empowers them. Explore how visionary leadership and intelligent machines can work together to unlock new potential.
5 min read
Leadership
Mastering emotional intelligence — the standard blueprint for confident leadership
Emotional intelligence is more than an optional skill — it's the foundation of confident, effective leadership built on self-awareness, empathy, and trust.
5 min read
Future of Work
Human-centred leadership — a pathway to building resilient and engaged organisations
An emerging model that prioritises people over processes — leading with empathy, integrity, and a focus on the well-being of employees.
6 min read
Future of Work
Leadership, narcissism, and the data that keeps smacking me in the face
Notes from the PhD journey — exploring leadership through a different lens, and uncovering why workplace disengagement persists despite all the books, frameworks, and best practices.
7 min read
Mentoring
Embedding a culture of mentoring and trust — a strategic imperative for modern organisations
Trust and mentoring are no longer soft constructs. They are measurable business drivers — and the foundational capabilities of the most adaptive, engaged, high-performing organisations.
8 min read
Workplace Culture
Subtle narcissism at work — the traits we miss and the cultures they create
Not all harm in the workplace is loud. Some of the most culture-eroding behaviours are so subtle, so socially acceptable, that they're rarely questioned — let alone named.
7 min read
Trust & Culture
What psychological safety looks like in action — and how to build it
Psychological safety isn't about being nice. It's about being safe to be real — to speak up, ask questions, challenge ideas, and admit mistakes without fear.
7 min read
Trust & Culture
How to build trust at work (and at home)
Trust is contextual — shaped by childhood, culture, past workplaces, and lived experiences. What builds it for one person may unsettle another.
4 min read
Trust & Culture
Why trust is the quiet force behind every high-performing team
Sometimes the clearest way to understand what we really want is to notice what's missing. In workplaces, that missing piece is often trust.
5 min read
Trust & Culture
What does trust sound, feel, and look like?
Trust is the foundation to living a full life. When it disappears, you don't just lose connection — you lose creativity, confidence, and clarity.
5 min read